Neo Trenz endeavors to provide the best quality and service to ensure complete satisfaction. However, if the customer chooses to return the product, Neo Trenz accepts returns under the following conditions
• Refund/Return policy is not applicable on any of the Custom designed products.
• Products other than apparel category will be refunded only in case of damage, printing issue or design completely different from ordering one. Only After the cross-check of the issue or damage from Neo Trenz.
• There will be a 5% error from visual experience of the product to the actual product due to technicalities like the lighting in LCD and CMYK print schemas.
•Size of the t-shirt will be varied from 0.5 to 1.0 Inch as per the provided size chart as per website.
•Products claiming refund must be returned in the same form as it is received. Broken/used/tampered products are not accepted/considered for returns.
• Customers can return their order within 3 days of the order delivery.
• All returns must be in unused condition with original packaging intact.
• Refund of shipping charges and COD charges is not applicable.
• Return of order has to be done through order history in the website. Select appropriate reason for return and provide the issue details. So that Neo Trenz Team will get back to you for next process.
●To Self-ship your returns, you are requested to pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you to do it via speed or with reliable courier service.
●Should write the Order id, Registered Mobile number and Email details on a paper and keep it in the parcel for self-return orders.
• In case of prepaid order, the refund will be done into card/bank account used for the transaction. This will take 5-7 days.
•In case of cash on delivery orders, the refunds will happen instantly to Neo Trenz wallet.
What are the rules for Courier charges refund?
1.For all self-shipped returns, we will provide you a cashback of up to Rs.50 2.Please make sure your courier costs do not exceed our cashback rates. We recommend using ‘Speed Post’ as your courier service. 3.Speed Post is a government of India owned entity and has the most widely distributed postal network in India. 4.Courier refund rates are fixed and will not change depending on the courier service you choose to return the product.
How long the refund procedure takes?
The refund procedure will be initiated within 24 hours once we receive your product to our warehouse. Once initiated, the amount will reflect in your Neo Trenz wallet within 5 to 7 business working days.